With an approach of “happy staff makes for happy customers equals happy results”, Riki Carriem, believes this to be the underlying success of his business.
Riki, owner and Dealer Principal of GWM Haval Cape Gate and Chery Cape Gate as well as the same combo of dealerships in Somerset West, says investment in your personnel is first and foremost to having a successful business or in his case, vehicle dealerships.
“I have four Sales Managers who take charge at each of the dealerships and report to me. Structure and discipline are of utmost importance. In short, any business needs law and order,” says Riki who was recently awarded the number one spot in the mega category of Absa’s Golden Partner awards.
“It was an important award for us as the relationship stretches over decades from my first business in the panel beating industry and later venturing into the motor retail trade to my current position. I put all my eggs in one basket and have never been sorry about that,” Riki tells Dealerfloor.
Asked about the performance of the Chinese brands his business represents, he says that in terms of quality, price and technology, the brands are right there up with the best. “I have been involved as owner of established volume brand dealerships in the past, and I can honestly tell you that Chinese manufacturers have not only caught up but have in many cases surpassed the competitors.”
Riki says if you take, for instance, industries like television and mobile phone manufacturers, the original, trusted established names disappeared after some time.
“Look who are the dominate forces in these and other industries today. Mostly Chinese brands leading the way with technology, quality and cost. The vehicle manufacturing industry is in essence no different from the above-mentioned industries,” Riki tells Dealerfloor.
He tells us the acceptance of the GWM Haval and Chery products in the Western Cape and specifically the region where their dealerships are located, is overwhelming. “We have a growing population with large numbers of people migrating to the Cape and more opportunities and more people are good for the growth of our business or any business for that matter.”
On the topic of electric vehicles (EVs), Riki believes it is the future and that hybrid vehicles are a good way to educate customers about driving a fully electric vehicle one day. “I drive a Haval H6 Hybrid and the savings in fuel costs are substantial.
“We must realise it is a question of commercial vs environment. With the pressure on the environment and the demand for lower or no emissions, the future of motoring will go the electric way,” concludes Riki.
A dispute over the payload ratings of Jetour’s T1 and T2 SUVs has developed further following weighbridge testing in Gauteng, with the Automobile Association (AA) questioning some of the results and Jetour South Africa maintaining that its revised figures have been independently verified.
Chinese vehicle manufacturers continued to record significantly stronger growth than established OEM brands in South Africa during the second quarter of 2026, according to TransUnion's Q2 2026 Mobility Report.
Ford has broadened its Tourneo Custom line-up in South Africa with the introduction of the new Kombi and the flagship Titanium X AWD.
Advertisement
Advertisement
Cars are the ultimate symbol of freedom, independence and individualism. They offer the freedom to ‘go anywhere,’ whenever it suits and with whom one chooses.
Sarah Redshaw
You just must drive the new Mazda CX-5 to understand why this could be a game changer for the iconic legacy brand that was once one of the top-selling brands in South Africa.
The opening of GWM Hyde Park marks a return to familiar territory for dealership owner Bradley Scorer, whose career in the South African motor industry began in the same area decades ago.
Mitsubishi Motors Bedfordview has been awarded the prestigious Overall Dealer of the Year title in the brand’s annual dealer evaluation and awards program, recognising its outstanding performance and commitment to excellence across all areas of the business.
